Refund & Returns Policy
​
Overview
This Refund & Returns Policy applies to all purchases made through the Urban Legacy online store.
​
​
1. Right of Withdrawal (UK & EU)
You have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To request a return, contact us at:
📧 contato@urbanlegacy.store
2. Conditions for Returns
To be eligible for a return:
-
The item must be unused and undamaged
-
The item must be in its original packaging
-
The request must be made within 14 days of delivery
3. Non-Returnable Items
Returns will not be accepted for:
-
Items returned after the withdrawal period
-
Items damaged due to misuse
4. Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
5. Refunds
Once the returned item is received and inspected:
-
Refunds are issued to the original payment method
-
Processing time: up to 10 business days
6. Defective or Incorrect Items
If your item arrives defective or incorrect, contact us within 48 hours of delivery, including photos or videos of the issue.